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Shipping Policy

At Lovera Collections, we offer the following shipping options for SG local deliveries:

- Ninja Van courier delivery / Lovera delivery (FOC for orders above $120, otherwise $6.50)

All orders will be shipped either via Lovera's own delivery or Ninja Van delivery depending on delivery location & parcel size.

Ninja Van: We will arrange for Ninja Van to collect your order within 1-3 working days from date of order confirmation. Please note that Lovera Collections non-working day is every Monday & PH and Ninja Van non-working day is every Sunday & PH, thus all orders received on Saturdays can only be processed earliest (but not latest) by the following Tuesday. Upon order collection by Ninja Van, the courier company will delivery your order within 1-4 working days between 9am - 10pm. There may be some delays during peak season. A tracking number will be sent to you via email upon shipping out your order, please check your spam/junk mail if you did not receive the email by the 3rd day of your order confirmation. You can track your parcel with the tracking number via Ninja Van's website, you can also request for your preferred date of delivery via Ninja Van. 

Lovera's delivery: We will whatsapp/SMS to confirm on the date & time of delivery to be within 7 days from date of order confirmation.

Orders will be returned to Lovera Collections due to (up to 2) unsuccessful re-deliveries, customers is responsible for the re-delivery fee.

- Lovera / Ninja Van Express Delivery (fee: $15 for orders below $500)

Upon order confirmation, Lovera delivery will deliver your order within 1-2 working days (Tuesday - Saturday 11am - 10.30pm)

Please note that there is no guarantee that we can accommodate to your time slot requests, especially but not exclusively during peak seasons.

In the unlikely event of rough handling damage during shipping by Ninja Van, please whatsapp 90933114 immediately with substantial photo evidence of our proper packaging for them to reimburse any damage caused by Ninja Van during shipping.

"Ninja Van’s liability for any loss of or damage to delivery Items shall be limited to the value of the delivery item or SGD$100 per Delivery Item, whichever is lower. Claims are to be submitted to Ninja Van within 30 days of order creation, or 1 week from successful delivery of order. Any claims received after this period will not be recognized." - Ninja Van website

Should you worry about breakage during shipping, please opt for self collection at our Showroom @ 1015 Geylang East Avenue 3 #01-137.

Self Collection

All orders are eligible for self collection at our Showroom at 1015 Geylang East Avenue 3, please note that prior appointment is required and appointment can be made via here.

Self collection can be done 1 day after order confirmation and orders above $120 will be entitled to 1 freebie (worth min. $10) when self collection is opted instead of free delivery.