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Shipping Policy

At Lovera Collections, we offer the following shipping options for SG local deliveries:

- Lovera Carpool Delivery (fee: $6 for orders below $120)

Carpool delivery is our own delivery service which we accumulate minimum 10 orders per area (North & West / Central & North East / South & East) and deliver them in the same day. Please note that additional fee may be required upon delivery for CBD areas with ERP / office building parking charges.

Pro of our own delivery service is that we guarantee that there will be no breakage or loss parcel during shipping, con would be that there will be a waiting period of 7-14 days from date of order confirmation. We will send out a confirmation message 1 day before the delivery date to notify you of the approximate timing you should expect your delivery.

Should nobody be around to receive the parcel on the date & time of delivery, kindly reply the message with either
(i) leave parcel with neighbor or outside your house
(ii) wait for next delivery date (another 7-14days waiting time)
(iii) change delivery to Ninja Van delivery

- Ninja Van courier delivery (fee: $6.50 for orders below $120)

We will arrange for Ninja Van to collect your order within 1-3 working days from date of order confirmation. Please note that Lovera Collections non-working day is every Monday and Ninja Van non-working day is every Sunday, thus all orders received on Saturdays can only be processed earliest (but not latest) by the following Tuesday.

Upon order collection by Ninja Van, the courier company will delivery your order within 1-4 working days between 9am - 10pm. There may be some delays during peak season.

Orders will be returned to Lovera Collections due to (up to 2) unsuccessful re-deliveries, customers is responsible for the re-delivery fee.

- Lovera / Ninja Van Express Delivery (fee: $10 for orders below $500)

Upon order confirmation, we will either:
(i) deliver your order personally withing 2-4 working days (Wednesday - Saturday 12pm - 10.30pm)
(ii) arrange for Ninja Van to collect your order on our next working day and Ninja Van will deliver your order within 2 working days (except Sunday) between 9am - 10pm, after collection.

Please note that Lovera Collections reserves the rights to decide on the choice of Express Delivery (i) or (ii) and that there is no guarantee that we can accommodate to your time slot requests, especially but not exclusively during peak seasons.

Lovera Collections is not liable for any damage caused during shipping if you have selected Ninja Van as your shipping option however we do take pride in our packaging for any rough handling by the courier company. In the unlikely event of rough handling damage during shipping by Ninja Van, the courier company should be contacted immediately with substantial photo evidence of our proper packaging for them to reimburse any damage caused by them during shipping.

"Ninja Van’s liability for any loss of or damage to delivery Items shall be limited to the value of the delivery item or SGD$100 per Delivery Item, whichever is lower. Claims are to be submitted to Ninja Van within 30 days of order creation, or 1 week from successful delivery of order. Any claims received after this period will not be recognized." - Ninja Van website

Should you worry about breakage during shipping, please select Lovera's Carpool Delivery service for no breakage guarantee or opt for self collection at our Stockroom.

Self Collection

All orders are eligible for self collection at our Stockroom at 1015 Geylang East Avenue 3, please note that prior appointment is required and appointment can be made via Whatsapp 90933114 or contact us.

Self collection can be done 1 day after order confirmation and orders above $120 will be entitled to 1 freebie (worth min. $10) when self collection is opted instead of free delivery.