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Shipping Policy

LOCAL SHIPPING:

1) Ninja Van courier delivery / Lovera delivery ($6.50 for orders below $130, free for above $130)

For this option, your order will be delivered either via Lovera's delivery or Ninja Van delivery depending on delivery location & parcel size. Please indicate any time/date to avoid or any special information regarding delivery in the remarks section during check out. We will not be able to update courier on any additional information once the parcel has been shipped out.

Ninja Van: We will arrange for Ninja Van to collect your order within 1-3 working days from date of order confirmation. Please note that Lovera Collections non-working days are every Monday & PH and Ninja Van non-working days are every Sunday & PH, thus all orders received on Saturdays can only be processed earliest (but not latest) by the following Tuesday. Upon order collection by Ninja Van, the courier company will delivery your order within 1-4 working days between 9am - 10pm. There may be some delays during peak season. A tracking number will be sent to you via email upon shipping out your order, please check your spam/junk mail if you did not receive the email by the 3rd day of your order confirmation. You can track your parcel with the tracking number via Ninja Van's website, you may also request for your preferred date of delivery by calling Ninja Van hotline. 

Lovera's delivery: We will whatsapp/SMS to confirm on the date & time of delivery to be within 7 working days from the date of your order confirmation.

*Re-delivery fee will be chargeable for any parcel that is returned to our warehouse due to unsuccessful attempt.

2) Lovera / Ninja Van Express Delivery ($15 for orders below $500, free for above $500)

Upon order confirmation, your order will be delivered within 1-2 working days (Tuesday - Saturday 11am - 10.30pm)

Please note that there is no guarantee that we can accommodate to your time slot requests, especially but not exclusively during peak seasons.

In the unlikely event of rough handling damage during shipping by Ninja Van, please whatsapp 90933114 immediately with substantial photo evidence of our proper packaging for them to reimburse any damage caused by Ninja Van during shipping.

"Ninja Van’s liability for any loss of or damage to delivery Items shall be limited to the value of the delivery item or SGD$100 per Delivery Item, whichever is lower. Claims are to be submitted to Ninja Van within 30 days of order creation, or 1 week from successful delivery of order. Any claims received after this period will not be recognized." - Ninja Van website

Should you worry about breakage during shipping, please opt for self collection at our Showroom @ 1015 Geylang East Avenue 3 #01-137.

SELF COLLECTION:

All orders are eligible for self collection at our Showroom at 1015 Geylang East Avenue 3, please note that prior appointment is required and appointment can be made via here.

Self collection can be done 1 day after order confirmation and orders above $130 will be entitled to 1 freebie (worth min. $10) when self collection is opted instead of free delivery. All orders has to be collected within 15 days from order confirmation.

INTERNATIONAL SHIPPING:

We offer international shipping to Australia, Brunei, Germany, Hong Kong, Indonesia, Kuwait, Malaysia, Thailand, U.A.E., U.K. & U.S. via DHL. The shipping fee will only be generated after you add your full order to cart during check out (before payment), base on the total weight of your order & your shipping address. Shipping fee may sometimes differ after packing as shipping company charge by weight & volume. In the event that the actual shipping fee is higher than the amount charged to your order, we may contact you to top up the difference or change to TNT shipping.